Checking if Your Mouse Double Clicks

If you are experiencing issues with your mouse double clicking, there are a few simple steps you can take to diagnose and fix the problem. Here is a step-by-step guide to help you troubleshoot your mouse:

1. Hold your mouse flat on a surface and show that you are using only one finger by folding the other fingers.

2. Click on the middle of the button, at the level of the wheel.

3. If your mouse is double clicking, you can perform a chattering test using this link: https://codepen.io/blink172/pen/vERyxK

Fixing the Double Clicking

If you have determined that your mouse is double clicking, there are a few things you can do to fix the problem:

1. Clean your mouse switches: Dust trapped under the switches can cause double clicking. In some cases, double clicking can be fixed by cleaning the mouse using compressed air.

2. Increase debounce rate: Double clicking can be caused by slight vibrations and can be solved by changing the debounce rate when the double clicking is minor.

3. Changing the switches: If the previous methods did not solve your issue, your switches are most likely defective and need to be replaced.

If you are unable to fix an issue on your mouse, you must try to identify the origin of the issue, and find out if there is a part of your products that is defective. If your product is defective, contact your seller. If you bought from Pulsar.gg, send us a ticket on pulsar.gg/support mentioning that you have tried all the tests included in this article, and we will help you fix the issue, send you replacement parts or repair your product.

Here are a few things you should try to identify the cause of your issue and see if you can fix it yourself:

Check the manual instructions: https://cdn.shopify.com/s/files/1/0455/0914/8840/files/Pulsar_Wireless_software_manual_882657c2-5c5d-4c80-a560-a4e8f1e1b133.pdf?v=1662103620
https://cdn.shopify.com/s/files/1/0455/0914/8840/files/Manual_X2_Wireless_Gaming_Mouse_Quick_Setup_Guide_V.01.pdf?v=1659410768

Computer and set up test(figure):

- Have you tried a different PC?

- Have you tried a different USB port?

- Have you tried disabling and enabling your mouse and USB drivers? (Windows Menu>Device Manager> Mice and other pointing devices> disable driver > enable driver, Universal Serial Bus controllers> disable driver > enable driver)

- Have you tried removing all other devices plugged in your PC?

- Can you hear a sound from your computer when you plug in the receiver?

- Have you tried putting away any objects on your set up that may interfere with the signal?

- Have you tried a different mouse pad?

Software test:

- Have you tried uninstalling and reinstalling the latest software?

- Have you tried updating your mouse's firmware?

-Have you tried updating the firmware of the receiver? 

More information on how to do that on this page:

https://support.pulsar.gg/support/solutions/articles/67000682624-how-can-i-update-the-firmware
https://www.pulsar.gg/pages/download-xlite-wireless

- Have you tried changing the sensitivity, scrolling speed, double click speed, LOD, Ripple Control, Motion Sync, Polling rate and DPI settings?

- Have you tried pairing your mouse again?

More information on how to pair your device on this page:

https://support.pulsar.gg/support/solutions/articles/67000682285-xlite-wireless-pairing

Battery test:

- In the Xlite Wireless software, change your polling rate to 125Hz, and DPI Effect to OFF, how many hours does your battery last?

- When plugging your mouse into your computer, what is the color and effect of the LED?

- Turn off your mouse, plug it in directly with the cable, does it work? What color and effect is the LED?

Switch test:

- Try this test:  https://www.onlinemictest.com/mouse-test/

Cable test:

- Have you tried using a different cable

- Have you plugged in the cable all the way in the mouse? (Halfway only charges)

- Have you tried the cable on a USB charger?

- Have you tried the cable on a different device such as a USB-C phone?

- Have you tried plugging in the receiver directly in your USB port?

- Does your mouse LED react when plugged in?

Receiver problem:

- Does your mouse work in wired mode?

- Have you tried a different USB port?

- Have you tried disabling and enabling your mouse and USB drivers? (Windows Menu>Device Manager> Mice and other pointing devices> disable driver > enable driver, Universal Serial Bus controllers> disable driver > enable driver)

- Have you tried putting away any objects on your set up that may interfere with the signal?

- Have you tried removing all other devices plugged in your PC?

- Have you tried pairing your mouse again?

More information on how to pair your device on this page:

https://support.pulsar.gg/support/solutions/articles/67000682285-xlite-wireless-pairing

- What color and effect is your mouse’s LED when turned on and not plugged?

- Have you tried a different computer?

Mouse LED Signal meaning:

Off= No power
Yellow/Orange blink every 1 second = Charging
Yellow/Green blink every 0.5 second = Pairing Mode (Activated by pressing Left, Right and scroll clicks for 3 seconds)
White/Blue blink every 4 seconds = Bricked, PCB needs to be replaced
Blink Red= Out of battery
Steady White= Fully charged, plugged in

Keyboard

- Have you tried changing the switch of your key using the tool that was provided in the box?

- Have you tried updating your software?

- Have you tried resetting your current profile on your PulsarFusion software?

exePairing Tool...(1.75 MB)

There are different ways to change the DPI on a Pulsar gaming mouse, depending on the specific model.

You can download the software and change the DPI settings from the software. The software allows you to customize the DPI settings to your preference.

On the Xlite V2, you can change the DPI by long-pressing the M1 (B) , scroll button (D), and forward side button (E) simultaneously for three seconds.(Left figure)

For other Xlite gaming mice that feature a dedicated DPI button , you can simply press that button to switch between different DPI settings.(Right figure)

Disassembling your mouse may affect your warranty, and you should ask permission by submitting a ticket on pulsar.gg/support
Any part broken during this process or by doing something unintended or using the mouse in an unintended matter may not be covered by your warranty.

Disassembling your mouse involves removing the back PTFE which will not perform as well after applying them again, and you should make sure to have spare feet before removing them.

1. Remove the back PTFE
2. Remove the two screws
3. Disassemble the mouse by first separating the base from the top shell

The X2 and Xlite series mice are designed to be compatible with a wide range of computers, including Apple Macs. 

However, it's important to note that the software provided with these mice is not compatible with Mac OS.

To adjust your mouse settings, you will need to use a Windows PC and install the software on it. 

Once you've customized your settings, they will be saved in the mouse's internal memory, allowing you to use these configured settings when using the mouse with your Apple computer.

If you have difficulties finding a Windows-running PC, what you may be able to do is to run the software on your Mac using a virtual machine, such as Wine. https://www.winehq.org

Additionally, Apple's newer Macs with M1 chips have a feature called "Rosetta 2" which allows you to run some Intel-based Windows applications through emulation.

You can easily change the DPI (Dots Per Inch) settings by either using the DPI shortcut or pressing the dedicated DPI button on the mouse.

To reset or update the firmware for your mouse.  follow these steps:

Mouse Update:

For X2H, X2V2 and X2A, please refer to this article: X2V2, X2H, X2A Firmware Update

1. Download the firmware found on pulsar.gg/download 

2. Connect the mouse to your PC using the cable provided (Wired Mode).(Left figure)

3. Run the Mouse Update program.

4. If the Start button is gray instead of green, try using a different USB port or restart your PC.

5. Click the Start button to begin the firmware update process.(Right figure)

6. Wait for the update to finish. The program will display "Update Succeeded" when it's done.

When you change the settings on your mouse and apply them, they are saved in the mouse's internal memory. This means that if you use the mouse on another computer, it will retain the settings that you previously saved. However, if you want to customize your settings on an operating system that is not compatible with our software, such as Mac OS, Android or Playstation OS, you must find a Windows OS running PC and adjust your settings there first.

While using the mouse, you can easily switch between the five DPI profiles by using the DPI button or the DPI shortcut, depending on your mouse. However, you cannot change any other settings while using the mouse. Therefore, it is recommended that you customize your mouse settings on a Windows OS running PC before using the mouse on another operating system. This way, you can ensure that your settings are properly configured and ready to use.

There can be several reasons why this is happenning.

1. The LOD is not set up properly

The LOD must be adjusted depending on the distance between the snesor and your mousepad. If it is not adjusted properly, your mouse cursor may not move properly. This is particularly important if you use different feets on your mouse or if you use reflective or translucid mousepads.

2. Your mousepad: use a different one.

Some mouse pads or desk surfaces may affect your sensor negatively. Make sure it is flat, not reflective, consistant in texture and smooth. Changing your mousepad may solve your issue.

3. Something on your setup is interefering with your wireless signal.

If this only happens when your mouse is used wirelessly, then this is likely caused by something on your set up that is interfering with your mouse. Remove any wireless signal /magnetic/radiation emmitting objects from your set up. These include other wireless mice and receivers, wifi routers, phones, laptops. Make sure your receiver is as close as possible to your mouse using the provided extender.

4. Reset your mouse and your software.

a) Reinstall the latest software and restore the settings
b) Reinstall your mouse firmware accordingly

5. Try these tests: https://support.pulsar.gg/en/support/solutions/articles/67000709949-how-can-i-troubleshoot-issues-with-my-mouse-

If your issue is still occuring after all these tests, your product may be defective. If it is only occuring when plugged in, it could be that your cable is broken. If it only happens when used wirelessly,your receiver or wireless antenna may be defective. Otherwise, it could also be an issue with your PCB or sensor. In that case, you should contact your seller if your warranty is still valid. Make sure to inform your seller that you have already tried all the tests above.

The Xlite series are ergonomic shapes. The curves makes them great for relaxed/palm grips styles, and large hands. The X2 series are symmetrical shapes and generally are better for fingertip/clawgrip styles.For small hands with claw grip, go for the X2 mini. Generally, the X2 series are more flexible to diverse types of grips and hand shapes.

If you want to have a precise view of the mice dimensions compared to other brands, click here.

If the product is a limited edition, only 1 batch of the product will be sold. So if it is sold out, it is unlikely that it will be restocked. However, limited editions can be restocked for several reasons including canceled shipments, canceled orders, or reseller inventory returns. Note that we only sell new products and products that have been received by other customers are not sold again, even if the packaging seals have not been broken.

For limited editions, there is no way to know when they will be restocked, the only way is to regularly check on our online store.

If a product is not a limited edition and is not EOL, there may be plans to restock the item. Big restocking events will be announced in the weekly newsletter, so make sure to subscribe by writing your email in the section on our pulsar.gg. Otherwise, please contact us by submitting a ticket on pulsar.gg/support and selecting the "General inquiries" section. If a product is EOL, we will not restock it. To know if a product is EOL or a limited edition, you must contact us directly by submitting a ticket.

To stay updated on the latest restocking/product launching events, please read this article:
https://support.pulsar.gg/support/solutions/articles/67000723183-how-to-be-updated-on-new-upcoming-products-and-restocking-

If your mouse is blinking white/blue every 3-4 seconds and is unresponsive, it is likely bricked. Unfortunately, this is irreversible and the PCB needs to be replaced.

This can be caused by the following causes:

- Liquid spoilage
- Wrong firmware installed
- Mouse internal modification/wrong parts installed
- Wrong charging voltage/method

For the best performance of your mouse and receiver, remember these.

1. Receiver and Mouse Dongle Range:

Recommended Range : Keep the receiver and mouse dongle within 2 meters for a reliable connection.

Maximum Range : Avoid exceeding 10 meters to prevent signal loss.

2. Mouse and Dongle Range:

Ensure that the mouse and dongle are within a 20-centimeter distance for a successful connection.

3. USB Extension Cable:

Use the provided USB extension cable when connecting the receiver and the dongle to prevent signal interference, ensuring a stable and interference-free connection.

In summary, adhere to these range guidelines for an uninterrupted and efficient mouse and receiver connection.

1. Download the Pulsar Fusion software along with the 4K Wireless Pairing tool : 

pulsar.gg/download(click)

2. Connect the 4K dongle to your computer.

Please connect ONLY the dongle you want to pair with the PC. If you connect multiple dongles.

3. Run the pairing tool program.

4. Press and hold the buttons as shown in the image for 3 to 4 seconds, and the LED indicator will then blink in yellow.

5. Click on the "Pair" button

The mouse is currently connected to the most recently paired dongle. When switching from the 4K dongle to a regular dongle, you will need to repeat the pairing process.

At our company, we understand the importance of having a fully functional device.

We know that sometimes accidents happen, and parts may need to be replaced. 

Unfortunately, we do not offer individual parts for sale, such as the shell, side buttons, and PCB.

We apologize for any inconvenience this may cause. However, we do offer a 2-year warranty that covers repairs for your convenience. If you encounter any defects, please do not hesitate to contact our customer support team. They will be more than happy to assist you with the repair process.

Regrettably, self-repair is not an option as we do not sell any parts separately. We strongly advise against attempting to repair the device on your own, as this may cause further damage and void your warranty. Our team of experts is trained to handle any repairs that may be necessary, ensuring that your device is restored to its original condition.

If you have any questions or concerns regarding our warranty or repair process, please refer to our warranty page for more information. 

https://www.pulsar.gg/pages/warranty-information

This type of symptom is 99% of the time caused by something on your setup that's interfering with your setup, make sure to bring your receiver at least  20cm in front of your mouse, and remove any wave-emitting devices close by (Bluetooth products, Wifi Routers, etc). If it were a sensor/MCU/firmware issue, it would also occur on wired mode.

Also try checking that it's not an issue coming from your PC, by using a different USB port and a different PC.

If you are using 4000Hz (4K dongle), this could be due to an overload, your mouse is sending too much data to your PC, and your PC cannot process it quickly enough. Try removing other high polling rate devices from your PC, lowering your polling rate, or use a more performant gaming computer that is compatible with 4K polling.

If you believe that your mouse is defective, please contact your seller or submit a ticket above

https://youtu.be/KATQ5MtpADw

Here are a few troubleshooting steps that you can try to resolve the problem:

1. Clean the dust on the bottom sensor of the mouse: If the sensor gets dirty, it can affect tracking performance. Please use a dry cloth and compressed air to gently clean the sensor.

2. Clean the mouse pad and mouse skate : Over time, dust and debris can accumulate on the mouse pad and skate, affecting the mouse's performance. Use a dry cloth to wipe down the mouse pad and remove any dirt or debris. Regularly replacing worn-out mouse pads or mouse feet can also be helpful.

3. Adjust the LOD value: The lift-off distance (LOD) can be adjusted in the software. Try adjusting the LOD value to see if it improves the tracking performance of the mouse.

4. Use a different PC and USB port:. Try using the mouse with a different PC and a different USB port to see if the issue persists.

If you have tried these troubleshooting steps and are still experiencing issues with your mouse, please don't hesitate to contact our customer support team for further assistance.

Thank you for choosing our product and we hope to resolve this issue for you as quickly as possible.

Thank you for choosing our eS model! We want to make sure you have the best experience with our product, so we've put together some information about the default settings for your eS model.

Debounce Time Setting:The debounce time setting on your eS model can be adjusted to 0mS, 3mS, 5mS, 7mS, 10mS, or 12mS. 

DPI Setting:The DPI setting on your eS model can be adjusted to 400DPI, 800DPI, 1600DPI, 3200DPI, 6400DPI, or 12800DPI. 

Polling Rate Setting:In wired mode, the polling rate setting can be adjusted to 500Hz, 1000Hz, 2000Hz, 4000Hz, or 8000Hz. In wireless mode, the polling rate setting can also be adjusted to500Hz, 1000Hz, 2000Hz, or 4000Hz. 

LOD (Lift off Distance) Setting:The lift off distance setting on your eS model can be adjusted to1mm or 2mm. 

We hope this information helps you get the most out of your eS model. 

If you have any further questions or need assistance with your mouse, please don't hesitate to contact our customer support team.

If you have lost your eS dongle for your wireless mouse, don't worry!

We understand that this can be frustrating and inconvenient. 

Unfortunately, the currently sold 4K dongle is not compatible with the eS model. 

However, we have made it easy for you to purchase a replacement eS dongle.

To purchase a replacement eS dongle, simply follow the link below. 

4K Dongle for eS Mouse Series (Click)

This will take you to our website where you can place your order. 

Our customer support team is also available to assist you with any questions or concerns you may have.

https://youtu.be/ZELuTTTd86Y

No, eS models are designed as mice for use without software.

The OLED display on the eS model allows easy monitoring of battery levels and adjustment of key settings, such as LOD, debounce time, motion sync, polling rate, and DPI, using dedicated mouse buttons. This eliminates the need for external drivers.

Additionally, there are no plans for eS software.

The eS mice are designed specifically for competition and do not have the option for add macros. However if you are interested there is a way to assign a macro using AHK to buttons.

1. Download AutoHotKey

2. Create an AutoHotKey file

3. Edit using Notepad

4. Paste this code:(left figure)

5. Save as .ahk file

6. Run the file

In this case, the forward button is replaced with "HelloWorld"

Replace "Xbutton2" with the button you wish to use, and "HelloWorld" with the macro you wish to write. For more advanced options, please visit AutoHotKey to learn how to write more advanced AHK codes.

Please note that this is not a recommended use of this mouse, instead, we recommend that you use the regular version of the mouse which has a dedicated macro assigning function and software.

To make the code run on startup, simply paste the file in this location:
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp

Here are other example of Macros you can create:

- Forward button hold --> Ctrl hold(right figure)

If you're looking to deactivate the side buttons on your X2A eS mouse, there are two simple methods you can use:

Using the Side Button Cover:

The X2A eS comes with a side button cover that can be attached over the buttons. This cover will physically block the buttons from being pressed while still allowing you to use the mouse as normal.

Disabling via Mouse Settings:

Another way to deactivate the side buttons is by using the polling rate button. 

To do this, press and hold the polling rate button, then click on the side button you want to deactivate.

The button will be disabled and will appear blank on your screen.  

By following either of these steps, you can easily customize your X2A eS mouse to suit your needs.

Firmware update required: Download and update the attached firmware in order to use the corresponding function.

Need Help?
If you have any questions or run into any issues while trying to deactivate the side buttons, don't hesitate to contact our customer support team. We're here to help you get the most out of your X2A eS mouse.

exeX2A_eS_Firmw...(4.36 MB)

Best for rapid keystrokes and fast paced gaming and typing fast action with minimal resistance without a tactile bump.

• Repulsive
• Quiet sound
• Smooth press without any bumps
• Fast action with minimal resistance
• Quality, 50 million stroke durability
• LED Backlit, Transparent top.
•  Ideal for rapid keystrokes.
• Uninterrupted half-presses

Conventional keyboards you can purchase any nearby shops are inexpensive rubber dome keyboards that flooded the keyboard market. Rubber dome keyboards represent over 90% of keyboards in use today and provide an inexpensive but dissatisfying feel and typing experience. It has large sheet of rubber dome with individual springs underneath of each keys.

A mechanical keyboard has individual mechanical switches under each key. It normally provides faster key strokes and more accurate typing experience. But mainly using mechanical keyboards are for the sensation on your fingers. It has many different types of type “feelings” that you can choose from. So you can find perfect fitting keyboard for your personal preference.

A keyboard with n-key rollover has the ability to scan each button press individually, as opposed to having the PC do it. As a result, every pressed button, or key, is noted, even if you’re pressing a bunch of keys simultaneously.

Sometimes you'll see the "n" in n-key rollover replaced with a number. That number tells you how many keys you can press simultaneously with the keyboard being aware. For example, if some keyboard says 10-key rollover, this means you can press up to 10 keys at once with successful input. So if it says “n” it means any numbers. So n-key rollover is very high-tech features that not every keyboard has.

If you type fast or can type fast? This is the must function you need.

To purchase a customized ID Tag magnet:

- Create a ticket on pulsar.gg/support
- Select "Order Cancel/Edit"
- In your ticket, include:

Full Name:
Address:
Zip Code:
City:
State:
Country:
Phone:
Requested ID text (Max 6 letters):

- Wait for your invoice email and pay it

The shipping fees will range between 15 and 25 USD. 

To get an estimation of the cost of shipping to your country, try adding a small product such as Superglide Mouse Feet to your cart on pulsar.gg, enter your shipping address, and you will be shown some prices. (Note: This item can only be shipped from South Korea, if you are in the USA, the item can only be shipped with FedEx or DHL, and the shipping price is around 17 USD)

All keycaps released by Pulsar are made of ABS material, and the Basic keycaps have single-shot + engraved printing, while the Low-Profile keycaps have double-shot (double injection) + laser engraved printing.

The Supergrip for Xlite V3 and eS will be available in early 2024. Although all Xlites have the same shapes, the split cutout of the clicks and the enlarged wheel on the V3 make grip tapes from prior versions incompatible with this one. Instead, we would recommend using the Pre-cut Supergrip tapes, or the Un-cut sheet.

The QMK firmware, or Quantum Mechanical Keyboard firmware, is a piece of software that controls the operation of mechanical keyboards. It allows users to customize and implement various functions and features beyond what a standard keyboard offers. 

Developers in the QMK open-source community contribute to the development and maintenance of this firmware. They collaborate to create a versatile platform that enables users to tailor their keyboard experience to their specific preferences. This includes remapping keys, creating macros, adjusting lighting effects, and much more.

In essence, the QMK firmware empowers users to personalize their mechanical keyboards according to their needs and preferences, making it a popular choice among keyboard enthusiasts and professionals who value customization and performance.

Learn more about QMK

XBOARD QS supports QMK, enabling you to freely utilize VIA, Remap, SignalRGB, and Vial functionalities.

• You cannot use these four programs simultaneously.
• Please install and use only one firmware corresponding to the program you wish to use.
• Using multiple firmware corresponding programs simultaneously may result in key malfunctions and conflicts.
• When using VIA or Remap, please make sure to close SignalRGB program completely (including background processes) before usage.
• To use VIA, download the XBOARD JSON file from the Download page and follow the installation steps below.

Supported Firmware 

a. VIA (Remap) Firmware 

b. Signal RGB + VIA (Remap) Firmware

c. Vial Firmware 

Please visit Pulsar DOWNLOAD CENTER to download above firmware.

1.  To update the firmware, install the Firmware Update Toolbox.

2.  Download and run the 'qmk_toolbox_install' and 'Firmware' files from the Pulsar website Download page[link].(Left figure)

3. Click on [OPEN] to open the downloaded firmware file. 

4.  Disconnect the USB cable connected to the XBOARD QS, then reconnect it to the USB Host 1 Port while holding down the "U" key.

Once the "STM32 DFU Device Connected" message appears, you have entered the firmware update mode.

5.  Press the [Flash] button when it becomes active.(Right figure)

6.  Once "Flash complete" appears, reboot the keyboard.

7.  Firmware update is complete.

VIA is one of the most prominent tools for freely modifying keyboard firmware using QMK Toolbox, a modification tool for QMK-supported keyboard firmware.

VIA is a program designed for programming mechanical keyboards according to user preferences and offers various settings for keyboard layout, lighting, key swapping, and more. It is compatible with keyboards using QMK firmware, allowing users to intuitively and easily customize settings to create their own personalized keyboards.

To install the desired VIA firmware from the Pulsar keyboard resource center, follow these steps:

https://www.pulsar.gg/pages/download

Caution

•  XBOARD QS keyboards support three types of firmware.

•  Please install and use only one firmware corresponding to the program you wish to use.

•  Using multiple firmware corresponding programs simultaneously may result in key malfunctions and conflicts.

•  When using VIA or Remap, please make sure to close SignalRGB program completely (including background processes) before usage.

•  To use VIA, you need to download and install the corresponding .json file. Follow the installation steps below.

1. Connect your keyboard and run VIA by clicking on [https://usevia.app/#/]. (*Using VIA is recommended with the Chrome browser.)

2. Click on the [Settings] tab in the top icon menu and activate the [Show Design tab] menu.(Above Left figure)

3. Select the [DESIGN] tab from the top icon menu and click [Load] on the screen.(Above Right figure)

4.  Select the *.JSON file from the folder where you downloaded the firmware.

5.  Select "Configure" to complete the installation of the *.JSON file. It will be displayed as shown in the image below.

6.  Select the [Keyboard] tab from the top icon menu and click the [Authorize device+] button.

7.  When the pop-up window appears, select [Pulsar XBOARD QS] and connect.

8.  Once the connection is successfully completed, it will be displayed as "[Pulsar XBOARD QS - Paired]" and the Xboard QS Layer image will appear as shown below. You have now completed all the installation steps for using VIA. (*The JSON file needs to be registered only once during the initial installation. If connecting to another PC, the JSON file needs to be registered again.)(below 2 figures)

Please refer to the VIA manual instructional video here: https://www.caniusevia.com/docs/whats_new

SignalRGB is a free app-based integrated RGB LED system that synchronizes multiple RGB-controllable devices into one RGB, allowing users to freely customize settings.

To use SignalRGB, the corresponding firmware must be installed.

Select and download the SignalRGB firmware you wish to use and install it. [Caution]

• XBOARD QS keyboards support three types of firmware.
• Please install and use only one firmware corresponding to the program you wish to use.
• Using multiple firmware corresponding programs simultaneously may result in key malfunctions and conflicts.
• When using VIA or Remap, please make sure to close SignalRGB program completely (including background processes) before usage.
• Select and download the desired [SignalRGB firmware] for installation. (Refer to FAQ for firmware update)

1. Click on the [Click here to download manually] link on the SignalRGB website to download the installation file. [https://signalrgb.com/download/]　(Left figure)

2.  Run the downloaded "Install_SignalRgb.exe" file to begin the installation.

3. Once the installation is complete, run SignalRGB and select "Allow" for the Windows security prompt.

4. In the "My Rig" menu, click on "Devices" and select the XBOARD QS image displayed in the list of devices on the right-hand side.(Right figure)

5.  Installation is now complete. Please feel free to customize the settings according to your preferences.

For instructions on how to use, please refer to the tutorial video: https://docs.signalrgb.com/gettingstarted

Vial is a powerful, open-source software designed for configuring mechanical keyboards in real-time. It offers a graphical user interface (GUI) that is compatible across different operating systems such as Windows, Linux, and Mac. Vial is based on QMK firmware and provides extensive functionality for customizing keyboard layouts and features, making it a popular choice among keyboard enthusiasts and professionals.

To use Vial functionality, the corresponding firmware must be installed.

Select and download the Vial firmware you wish to use and install it.

CAUTION

•  XBOARD QS keyboards support three types of firmware.

•  Please install and use only one firmware corresponding to the program you wish to use.

•  Using multiple firmware corresponding programs simultaneously may result in key malfunctions and conflicts.

•  If you were previously using a different firmware, please uninstall that firmware before installing the Vial firmware.

•  Select and download the desired [Vial firmware] for installation. (Refer to FAQ for firmware update)

1.  Visit the Vial website and click on [Start Vial Web].(Left figure)

https://get.vial.today/

2.When the pop-up window appears, select the Xboard QS device and click "Connect.

3. Once the key layout image appears, the connection is complete.(Right figure)

Please refer to the usage instructions here: https://get.vial.today/manual/

Check the output ports PC1 and PC2 on the XBOARD QS.

Adjust the output source accordingly.

Use the keyboard + or X keys to make the necessary changes.

Please check if the WIN key is in Lock mode. If the WIN key is solid white, it is in Lock mode.

Alternatively, check if the XBOARD QS is in MAC mode.

To switch between WIN and MAC modes, press the WIN/MAC key. The mode will toggle each time you press it.

 In WIN mode, the LED will be BLUE, and in MAC mode, the LED will be RED.

To support SIGNALRGB, you need to upgrade the keyboard with the dedicated firmware available in theDOWNLOAD page.

This may be due to the characteristics of programs like NOTEPAD. Try running them in WORDPAD or another program.

For Dynamic Macro to work properly in NotePAD, please update the firmware to version 1.1 or higher.

We support keyboard firmware upgrades using QMK Toolbox.

1.    Install and launch QMK Toolbox.

2.    Disconnect the keyboard USB cable (both PC1 and PC2).

3.    Connect the keyboard to PC1 while holding down the "U" key.

4.    Release the "U" key.

5.    The keyboard will enter BOOTLOAD mode.

6.    Download and extract the provided firmware file, then click "Open" and select the file (xxxx.bin).

7.    Click "Flash" to start the upgrade process.

8.    Once the firmware upgrade is complete, the keyboard will automatically reset.

9.    To reset to default settings, press and hold FN + ESC for more than 3 seconds.

Important: DO NOT DISCONNECT THE USB CABLE UNDER ANY CIRCUMSTANCES. This could cause the keyboard to malfunction or become unusable.

Yes, we support hardware macros, also known as Dynamic Macros. These can be stored on up to 2 keys (1 and 2).

Dynamic Macros are temporary and will be lost if power is turned off. They are designed for quickly saving and immediately using macros:

1. Press "FN+1" and wait for ~ to blink to indicate it's ready to store.

2. Enter the desired keys and press "FN+~" to save.

3. To execute the macro stored on key "1", press "FN+3". Likewise, the execution key for "FN+2" is "FN+4".

This product supports USB 2.0, 5V/500mA. Therefore, if you intend to use an external hard drive, please ensure it has its own power source connected before use.

Yes. We support Linux.

Web browsers that support the WEB HID standard are continuously being updated.

Currently, VIA is supported on Chrome and Edge.

Please install the appropriate browser for your operating system and use it.

The USB input port supports all devices typically used with a PC's USB port. This includes (but is not limited to) devices such as mice, wireless dongles, USB drives, USB headsets, USB joysticks, etc.

However, for devices that require more than approximately 100mA of power, such as external hard drives, please use external power sources.

This product features hot-swappable switches.

You can replace them with your preferred mechanical switches. When replacing the switches, please disconnect the keyboard's USB connection.

Dynamic (hardware) macros support up to 64 characters.

Additionally, macros stored during power-off or in sleep mode will be erased.

These macros are designed for immediate storage and instant use.

For larger capacity macros that are not lost during power-off, please use the VIA or Vial program.

The XBOARD QS was released recently and is currently not listed on the default keyboard list on VIA, so you need to add the keyboard manually.

First, download the keyboard file (Json file) from this link: DOWNLOAD 
In VIA, in the settings tab, select "Show Design tab"(Left figure)

In the design tab, click on the upload button, and select the keyboard file (Json file) that you downloaded in the first step.(Right figure)

You can also change settings directly on the keyboard using buttons and shortcuts, make sure to follow the instructions on the user manual (Click here to download) or on this tutorial video: https://www.youtube.com/watch?v=yh5taOChWpE&pp=ygUJeGJvYXJkIHFz

Please note:

Only one of VIA, remap, vial, or sRGB can be connected at a time. 

Please close any unused programs. 

Also, make sure the correct firmware is applied and check if it matches one of the three types available.